The contents of the website, www.grandhoteleuropa.at are copyright-protected. All rights reserved. Regulations currently in force on citing or representing brands, commercial names, and logos are applied.
This website is powered by VERTICAL BOOKING EUROPE ("Vertical Booking") who has developed and owns all rights to the hotel reservation system which enables you to effect your hotel reservation on this website.
1. Platform for hotel offerings
This website is a platform for a large variety of national and international hotels and hotel chains which use this website to offer their accommodation services to you and which thereby enable you to verify whether their offerings and availabilities meet your preferences and your individual travel schedule.
Running this website, VERTICAL BOOKING acts as a service provider for the hotels. Due to VERTICAL BOOKING's services, the hotels are able to offer to hotel customers the teleservice of making on-line reservations.
The service that VERTICAL BOOKING offers to hotel customers is limited to granting access to the hotels' offerings. As a result, VERTICAL BOOKING's service towards hotel customers ends where the personal reservation process, comprising the reservation steps "Provide Guest In-formation"; "Review and Book" and "Receive Confirmation" ("Reservation Process"), begins.
2. Agreement between you and Hotel
Having chosen the hotel that you want to book (such hotel and the related hotel chain, if any, hereinafter the "Hotel"), you will enter into a direct accommodation agreement with the Hotel by submitting your personal details and completing the Reservation Process.
The accommodation agreement between you and the Hotel will be governed by the terms and conditions (including the cancellation policy) of the Hotel.
Neither your use of this website or the VERTICAL BOOKING hotel reservation system nor the com-pletion or any step of the Reservation Process will result in any contractual relation-ship between you and VERTICAL BOOKING.
3. Cancellations and Changes
The modalities of canceling or changing your reservation at a Hotel will be subject to the cancellation policy of the Hotel.
4. Price information on this website
Unless indicated otherwise, the accommodation prices that hotels indicate on this website are per room and per night prices. Breakfast is only included where this is ex-pressly indicated in the rate description.
5. Third party information; Hyperlinks to this website
This website contains third party information which VERTICAL BOOKING does not verify or control and for the accuracy of which VERTICAL BOOKING is not responsible.
In particular, VERTICAL BOOKING does not verify or control the hotel information (including, without limitation, availabilities or room details) which hotels submit to this website and the accuracy of which falls within the sole responsibility of the hotels.
Unless installed on websites that include criminal, pornographic, erotic, racist or oth-erwise offensive content, VERTICAL BOOKING welcomes hyperlinks to this website on other web-sites, provided that VERTICAL BOOKING is notified about any hyperlink to this website that is in-stalled on any other website.
For the avoidance of doubt, as there will be no contractual agreement between you and VERTICAL BOOKING, as VERTICAL BOOKING will process your personal data as the data processor of the Hotel and as VERTICAL BOOKING does not control or verify the hotel information that hotels sub-mit to this website (including, without limitation, the availability of rooms), VERTICAL BOOKING shall neither be liable for (i) the accuracy of any hotel information shown on this web-site, including, without limitation, the availability of rooms; nor for (ii) any failure or delay in the transmission of any data submitted to this website, including but not lim-ited to the details of your reservation, changes to or a cancellation of your reservation.
8. Governing law
1. Data processing on behalf of Hotel
VERTICAL BOOKING International Hotel Reservation Services GmbH ("VERTICAL BOOKING") will process any personal data that you may submit to this webpage when making your reservation (such as your name, address or payment details) on behalf and as the contractual data processor of the particular hotel or hotel chain that you have chosen to book ("Hotel").
VERTICAL BOOKING does not have any discretionary authority regarding the processing of your personal data. Rather, the processing of your personal data is fully controlled by the Hotel, by the instructions of which VERTICAL BOOKING is strictly bound. VERTICAL BOOKING will not store your personal data for any other purpose than for its processing according to the instructions of the Hotel and will not share your personal data with any third party.
2. What happens to your personal data?
a) In the event you do not register on this website
VERTICAL BOOKING will process any personal data that you submit to this website solely on behalf of and as the data processor of the Hotel, the instructions of which are strictly binding upon VERTICAL BOOKING. On behalf of the Hotel, VERTICAL BOOKING will process your data for the purpose of realizing your reservation at the Hotel as well as future changes or a cancellation of the same, which you may request in accordance with the Hotel's cancellation policy.
b) In the event you register on this website
You may use this website and make hotel reservations without registering your per-sonal data. However, should you decide to register on this webpage, VERTICAL BOOKING will store your personal data for the particular purpose of enabling you to effect future reservations via this website without reentering your personal data and payment details.
Whenever you start a reservation process (beginning with the reservation step "Provide Guest Information") at a Hotel via this website, VERTICAL BOOKING will process the personal data that you have registered as well as any other personal data that you may submit in the course of making your reservation as a data processor for and strictly according to the instructions of the respective Hotel. On behalf of the Hotel, VERTICAL BOOKING will proc-ess your data for the purpose of realizing your reservation at the Hotel as well as future changes or a cancellation of the same, which you may request in accordance with the Hotel's cancellation policy.
VERTICAL BOOKING will not share your personal data with any other party than any Hotel that you decide to make a reservation at. VERTICAL BOOKING will not use or allow any other party to use your personal data for any other purpose than those expressly indicated in this Section 2 b).
VERTICAL BOOKING will not install any cookies or similar software on your computer.
For the purpose of facilitating your reservation, VERTICAL BOOKING will transiently store the data that you submit in preparation of your reservation while you navigate within the VERTICAL BOOKING hotel reservation system and for a maximum time period of 30 (thirty) minutes thereafter. This transient storage will enable you to navigate back and forth in the VERTICAL BOOKING hotel reservation system without having to reenter your travelling details and personal data when returning to a previously filled-in form.
4. Technical measures taken for the security of your personal data
Your personal data as well as all other information that you submit to this website will be encrypted by SSL (Secure Socket Layer) encryption.
Use of Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc., in order to enable the analysis of the use of the site. Google Analytics uses so-called cookies, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by Google Analytics regarding your use of this website (including your IP address) will be transferred to a server of Google Inc. in the USA and stored there. Google will only use this information to analyse the use of the website by create anonymised assessments and graphics regarding the number of visits, the number of pages opened per user, et cetera.
We use this exclusively for the purposes of our own market research and especially for the optimisation and customer-oriented design of our website. You can prevent the installation of cookies by means of the configuration of your browser software; we expressly point out that in this event you may not be able to use all the functions of this website to their full extent. By using this website, you declare your consent to the processing of the data collected about your usage by Google in the manner and for the purpose mentioned above. You can find more information about the technology used by Google at: www.google.com/analytics.